Case #34515

  • Other/Miscellaneous
  • 1825 E Maple Ridge Dr
  • closed: Resolved
  • COP Website
  • 2020-09-26
  • 2020-10-21
  • 2020-10-21

History

2020-09-26 Open

2020-09-26 Assignment

2020-09-28 Assignment

The bills and website for the stormwater utility fee should be redone. The bill doesn't say I pay be credit card, and the website doesn't give a way to check which credit card I use. The way to update a card if it has expired doesn't work. Fix it. I have no way of knowing whether my payment will be made on time. Calling the office in my experience never works.

2020-09-28 Assignment

2020-10-21 Closed

This is a known issue and the City is working to put out better documentation and upgrades to the payment feature. We are working with out vendor to try and make this user friendly. Sorry for the frustration. You can call 309-494-8588 for further assistance.

Associated Issues

Details:

The bills and website for the stormwater utility fee should be redone. The bill doesn't say I pay be credit card, and the website doesn't give a way to check which credit card I use. The way to update a card if it has expired doesn't work. Fix it. I have no way of knowing whether my payment will be made on time. Calling the office in my experience never works.

Additional Location Information

  • Peoria
  • IL