Case #14691

  • Sidewalk and Curbs
  • 3616 W. Brenwick Drive & 7085 Aycliffe
  • closed: Resolved
  • COP Website
  • 2017-12-09
  • 2018-01-11
  • 2018-01-11

Most tickets of this type should be investigated within 14 business days. 21 business days have passed.


2017-12-09 Open

2017-12-09 Assignment

2018-01-11 Closed

Request assigned to J. Culshaw on 12/11/17

Associated Issues


IMG_2037_2.jpg 2017-12-09


Hello- In September of this year, IL American Water brought in heavy equipment to repair an underground water line break on property adjoining my backyard at 7084 Aycliffe, Peoria, IL 61614. I live at the adjoining property at 3616 W. Brenwick Drive. In doing so they broke the sidewalk between our two homes that fronts on Chartwell Drive, and they failed to repair the same. I contacted IAW and they said they would fix it, but did not do so. After repeated attempts to get IAW to respond, I contacted the City. The City followed up and IAW came out to do the work, but instead of fixing the sidewalk they broke, they needlesly tore out and replaced two panels of sidewalk in front of 7084 Aycliffe. When I called IAW and told them they tore out the wrong portion of sidewalk, they came back to repair the area they actually broke, but they failed to do so correctly. They failed to weigh down their barricades and I assume the wind blew them over and they fell into the wet cement leaving deep impressions in the replaced square of concrete fronting on Chartwell Drive between our two houses. I notifed IAW of the same. They have failed to return to remedy those issues. Moreover, they have left the barricades, fallen barrier tape strewn hazardously across the sidewalk, wooden stakes protruding along the sidewalk presenting a trip and impaling hazard, and excavated ground/open holes along the borders of the the sidewalk for over a month. I am attaching a photo. I am unable to attach additional photos showing the other damage. I have contacted IL American Water at least a half dozen times, in addition to contacting the City. Among the people I have talked to at IL American are Jenny Woods (566-4135) and Brent Joost (566-4135). All at IAW have assured me the issue will be resolved but it has not. Please feel free to contact me for additional information. I have tried my best to be patient and work with IAW but they have been remarkably incompetent and unresponsive. Thank you. SR#033272 entered 12/11/17


2017-12-11 Update

Additional Location Information

  • Peoria
  • IL